Terms of Service

“Krown”, “we”, “us” means the operator of the Krown service, contactable at krowncheckout@gmail.com with a registered address at 1209 Mountain Road PL NE #5605, Albuquerque, NM 87110, United States. “Merchant”, “you” means the natural person or legal entity that has accepted these Terms.

If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree to these Terms, you may not use the service.

Krown provides:

• Custom checkout pages, fully hosted by us, branded for your store.
• Integration with your storefront platform for product, inventory and order synchronisation.
• Payment processing through an authorised payment processor that we provision on your behalf.
• A merchant dashboard with analytics, order history, and configuration tools.
• Native subscriptions, order bumps, one-click upsells, server-side marketing events, abandoned-cart recovery.
• Optional custom domain on the checkout pages, with automated SSL.

We are the technology provider. You remain the seller of record for the goods and services sold through the checkout. The contract between you and your buyer is between the two of you only; we are not party to it.

• You must be at least 18 and legally able to enter into contracts.
• Your credentials are personal and must not be shared. You are responsible for activity under your account.
• You agree to keep your account information accurate and up to date.
• You will enable multi-factor authentication when available.
• You will notify us immediately at krowncheckout@gmail.com of any suspected breach of your account.

Krown charges 1% (one percent) on each completed sale processed through the service. There is no monthly platform fee, no setup fee, no per-feature add-on. Failed, cancelled or refunded transactions are not charged a fee; when a buyer is refunded, we refund our fee. Volume pricing below 1% may be agreed upon in writing for merchants exceeding $5M/year in gross volume.

Payments are processed by an authorised payment processor we provision for you. The fee is deducted at the moment of each transaction. The remainder is paid out to you according to the processor's payout schedule, subject to the processor's own holds and KYC rules. Chargeback fees imposed by the underlying card scheme or by the processor are passed through to you.

Fees are stated exclusive of any VAT, sales tax or withholding tax, which you are responsible for unless local law expressly requires us to collect them. We issue invoices that meet the requirements of your jurisdiction where applicable.

• Only sell products and services that comply with applicable law and with our Acceptable Use Policy.
• Provide buyers with a privacy notice that accurately describes how their data is processed (template available on request).
• Fulfil orders, handle returns and refunds, and provide customer support to your buyers. We are not the seller of record and are not responsible for product quality, delivery, warranty, or aftersales support.
• Keep your connection to your storefront platform and to the payment processor in good standing.
• Comply with the rules of any third-party platform you integrate with, including the platform on which your online store runs.

We retain all rights in the Krown service, including its software, design, brand and documentation. You retain ownership of your own content (logo, copy, product data). You grant us a non-exclusive, worldwide, royalty-free licence to display your content within the checkout you configure, solely for the purpose of providing the service.

You may not:

• Reverse engineer, decompile or disassemble the service except where permitted by law.
• Attempt to access source code, models or proprietary algorithms beyond the public API surface.
• Build a competing service using data collected through the service.

The Krown flow intercepts the buyer at your storefront's cart step, redirects the buyer to a Krown-hosted checkout, processes the payment through an external payment processor, and writes the resulting order back to your storefront platform via its admin API.

Many storefront platforms have terms requiring sales to go through their native checkout and prohibiting the use of third-party tools to process orders outside of it. The platform may have the right to suspend or terminate your store account for any reason, including the use of a third-party checkout such as Krown.

By using Krown you acknowledge that the Krown flow may be inconsistent with the terms of your storefront platform. While platforms' enforcement against external-checkout tools has historically been inconsistent, we cannot guarantee that your store will not be subject to warnings, restrictions, suspension or termination by your platform. You assume that risk.

We commit to:

• Providing a one-click migration path back to the native checkout if you choose or are required to leave Krown.
• Offering detection-surface controls (configurable in your dashboard) that let you route a percentage of buyers through the platform's native checkout.
• Refunding any prepaid but unused fee balance if you exit due to a platform enforcement event.

We are not liable for any losses, lost revenue, fines, or other damages arising from a third-party platform's enforcement action against your store. You waive any claim against us that depends on a third-party platform's decision to enforce or not enforce its terms.

Personal data is processed as described in our Privacy Policy and, where we act as a processor of buyer data on your behalf, the Data Processing Agreement. Categories of sub-processors are listed in the Sub-processor list.

We target 99.9% uptime on the checkout and dashboard, measured monthly, excluding planned maintenance (announced at least 48 hours in advance) and events outside our reasonable control (force majeure, upstream provider outages, attacks, etc.). No service credits are guaranteed on the Self-serve tier. Service credits and dedicated SLAs are available on the Enterprise tier.

We may modify the service or these Terms at any time. Material changes are communicated with at least 30 days' notice (email and dashboard banner). Continued use of the service after the effective date constitutes acceptance. If you do not accept the change, you must stop using the service before the effective date and may request closure of your account.

• By the merchant: at any time, from the dashboard or by emailing krowncheckout@gmail.com. Termination is effective immediately. Outstanding fees remain payable.
• By Krown for cause: immediately, in case of breach of these Terms or the AUP, fraud, payment failure, or material risk to other merchants or to Krown itself.
• By Krown for convenience: with 30 days' notice.
• Effects of termination: access to the dashboard, checkout endpoints and APIs ceases. Your data is retained according to the retention schedule in the Privacy Policy. You may export your data within 30 days of termination.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or trade usage. We do not warrant uninterrupted operation, freedom from defects, or that the service will meet your business requirements.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the service is limited to the fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, even if advised of the possibility.

Nothing in this section excludes liability that cannot be excluded under applicable law, including liability for fraud or for death or personal injury caused by negligence.

You will indemnify and hold Krown and its representatives harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from: (a) your breach of these Terms or the AUP; (b) your products or services sold through the checkout; (c) infringement of any third-party right by your content; (d) any dispute between you and a buyer; (e) any enforcement action taken by a third-party storefront platform against your store.

Each party will protect the other's confidential information with the same standard of care it uses for its own (no less than a reasonable standard), use it only for the purposes of these Terms, and disclose it only to personnel who need to know and are bound by confidentiality obligations.

Neither party is liable for failure or delay due to events beyond reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, internet outages, upstream-provider outages, denial-of-service attacks, pandemic measures, or labour disputes.

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

For consumers in jurisdictions whose mandatory consumer-protection laws apply, the foregoing does not deprive you of the protections of your country's laws.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all assets, or by operation of law, with notice to you.

These Terms, together with the Privacy Policy, AUP, DPA and any order form, constitute the entire agreement between you and Krown. If any provision is held unenforceable, the remaining provisions remain in effect. No failure to enforce any right is a waiver of that right.

Questions about these Terms: krowncheckout@gmail.com. Postal address: 1209 Mountain Road PL NE #5605, Albuquerque, NM 87110, United States.